Frequently Asked Questions
How does Safe Virtual Neighborhood Work?
SVN analyzes email communications and tracks location on all iPhone and Android devices. Presently, SVN can only monitor phone and text communications on Android devices. Apple does not currently allow outside applications to have access to phone activity. While we are working on a solution to make phone activity available on iPhones, we strongly recommend you switch your children to Android devices to provide enhanced safety.
How is SVN different from other parental control applications?
Will my child be safe after I start using Safe Virtual Neighborhood?
The sex offender data is not always collected accurately through law enforcement, and offenders who want to hide their identity can often do so. But we think it’s better to have some safety against known offenders than none.
How do I block a phone number from future calls or text messages?
How do I block emails from a specific address?
How do I block a Snapchat sender?
If the unwanted chat is not from a friend, then tap the “Chat” bubble and find the unwanted person from the list of people that appears by tapping on their name and holding down briefly. Tap ⚙️. It’s in the upper-right corner of the dialog box. Tap “Block.”
How do I set location services on?
To turn these services on:
For iPhone Devices:
Go to Settings > Privacy > Location Services and make sure it is set to “ON.” Next, open the Safe Virtual Neighborhood application in the Settings menu and set “Location” to be on “ALWAYS.”
For Android Devices:
1. Open your device’s Settings app.
2. Tap Security & Location OR Location.
a. Note: If you don’t see “Security & Location,” tap “Location.”
3. If you see “Mode,” select “High Accuracy” mode.
Why would I ignore an offender contact?
What happens when I contact local law enforcement?
If you have other questions or need help you can always Contact Us and we will respond.
What if my child keeps turning off location services or otherwise disables the application?
Does Law Enforcement see my child’s data?
Can I still use other parental control programs along with Safe Virtual Neighborhood?
However, one of the best safeguards against online predators is talking to your children about what is right and wrong when chatting online.
What do I do if an offender contacts my child?
Contact Law Enforcement
If a sex offender has contacted your child and you are concerned about the communication, contact your local police or sheriff department. Explain that a registered sex offender has contacted your child and request to be connected to the agency in charge of managing the local sex offender registry.
If you suspect abuse, immediately contact your local police department.
Contact Safe Virtual Neighborhood
Send us a message, and we’ll get back to you shortly.